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We have proposed some service changes to the practice the document links are below:-

Consultation Document and Consultation Survey

The proposed changes are:

- to relocate services from The Welby Practice, Bottesford to the adjacent Belvoir Vale site

- to modify the opening hours of our branch surgery at Waltham

NHS Long Term Plan - As medicine advances, health needs change and society develops, the NHS has to continually move forward so that in 10 year’s time we have a service fit for the future.

The NHS Long Term Plan is drawn up by frontline staff, patients groups, and national experts to be ambitious but realistic.

Please see the link to the NHS England Long Term Plan

Evening Clinic - Extended Access Service

From week commencing 26 November 2018 the above service will be delivered at:-

Belvoir Vale Surgery, Bottesford     6.30pm-8.30pm    Thursday

There will be a clinician session and nursing session running with appointment availability at an increased level to accommodate the same level of appointments previously offered.

The last Monday clinic will take place on 19 November 2018.

We will assess the level of uptake over the coming months. 

Many thanks for your kind co-operation.

Information Notice

Repeat Prescriptions - we have reverted back to two full working days for repeat orders.  In accordance with NHS guidance repeat prescriptions are, in general, issued as a one month supply.

Belvoir Vale Surgery has now merged with The Welby Practice

As there are two sites in Bottesford we will refer to the practice as The Welby Practice with the site name as Belvoir Vale or Welby Bottesford, the other locations are known as Harlaxton and Waltham.

You will notice some changes e.g. The Welby Practice header on letters, etc.

You will be able to book appointments with GPs, ANP, NP, Nurses and HCAs across all the sites.

Practice Charter

How you can help us!smiling_patient

In order that we can provide the best possible service to our patients, we would ask that you help us by:

  • Arriving at the surgery on time for appointments and notifying us if you are unable to attend.
  • Being patient if we are running late.
  • Booking one appointment for one person only. If you want the doctor to see other family members at the same time, please notify reception so that the necessary time can be allocated.
  • Notifying us of any changes to your personal details.
  • Following the advice offered; it may not always be necessary for you to have a prescription.
  • Only booking a home visit if you feel it is really necessary; facilities for examination and treatment are better at the surgery.

Our responsibility to you

The members of the practice Primary Healthcare Team are committed to providing the best service possible to our patients. In particular, we aim to:

  • Be friendly, polite and efficient.
  • Maintain patient confidentiality.
  • Notify you of any delays of more than 30 minutes for doctor or nurse appointments.
  • Offer you an appointment to see an alternative doctor in an emergency, where it is not possible to see your requested doctor.
  • Offer advice and information on all aspects of healthcare and other related services.
  • Refer you to a specialist/consultant of your choice when your GP agrees this is necessary.
  • Maintain accurate medical records.
  • Visit you at home if you are too ill to attend the surgery.
  • See any patient’s visiting family or friends should they need medical assistance.

Our practice manager will be pleased to receive any comments or suggestions you may have for improving our services. Similarly, we always appreciate an acknowledgement of good service.

If you are dissatisfied with any of the services provided, please ask the surgery for details of our complaints procedure.  We take all comments, suggestions and complaints very seriously.

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