As a Group we adhere to the Accessible Information Standard (AIS). This means we will help people who have difficulty accessing and understanding information, and support them to communicate effectively. This means reading aloud technology, including multi-language translation capabilities, are available on this website and easy-read literature is available on request.

What is the Accessible Information Standard?

The AIS was published by NHS England in July 2015. The Standard applies to all NHS and publicly funded adult social care providers and ensures that all service users and carers are provided with information that they can access and understand, so they can be supported to communicate effectively.

Who does the Standard apply to?

The Standard applies to any service user or carer who requires accessible information and/or communication support due to disability (including learning disability), communication impairment or sensory loss.

The Standard does not apply to foreign language needs, nor a preference for a particular information format.

What is accessible information?

Accessible information is information which is able to be read, received and understood by the individual or group for which it is intended. For people with an accessible information need, information is provided in an alternative to standard printed or handwritten English, for example large print, braille or email.

What is communication support?

Communication support is the support that a service user or carer needs to effective, and accurately communicate with a staff member. This may mean the use of aids or equipment or by staff making adjustments to their behaviour to enable effective communication. Where appropriate, there may be involvement of communication professionals such as British Sign Language interpreters and deafblind manual interpreters.

What does the Standard mean for service users and their carers?

Service users and carers will be asked questions at the point of initial contact with Practice services, to determine whether they have any accessible information or communication support needs. If the answer is yes, then more questions will be asked about the details of those needs. This will be recorded in the service users clinical record. From this point, staff responsible for providing their care will provide accessible information and communication support, in order to meet those identified needs.

For more information about the Accessible Information Standard, visit NHS England’s webpage dedicated to AIS:

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